Rollock

Rollock is Thril's partner for access control. The integration generates reservation-specific access codes for electronic lock systems and syncs them with your venue's calendar. You can also configure resource-specific settings under each resource's settings.

Prerequisites

You need Rollock hardware configured at your venue and credentials (username and password) from your Rollock contact person or via Thril support.

To enable

1. Open Settings → System → Integrations → Rollock
2. Enter your Username and Password
3. Configure the offset times and fallback instructions (see below)
4. Toggle Integration status to Active
5. Select Create integration (or Update integration) to save
6. Optionally test the connection with the Test connection button

Configuration options

• Access offset times: how many minutes before and after a reservation door access is available to customers
• Fallback instructions: a message shown to customers if Thril detects an issue with Rollock (for example, "If your access code doesn't work, you can use our backup code 9999#."). Enable Always show fallback instructions to display it to all customers regardless of Rollock's status. You can also set resource-specific fallback instructions under each resource's settings.

Troubleshooting

• Use Test connection to fetch your current Rollock configuration. Thril support may ask for this information when troubleshooting.
• Inactivating the integration stops new reservations from syncing to Rollock. Reservations already synced are not affected and must be cleaned up manually within Rollock.
• For help configuring your Rollock hardware or software outside of Thril, contact your Rollock contact person. For help with the integration in Thril, contact Thril support.