QT Systems

QT Systems is Thril’s partner for lighting and access control. The integration generates reservation-specific access codes for electronic lock systems and manages lighting in sync with your venue’s calendar. You can also configure resource-specific settings under each resource’s settings.

PrerequisitesCopy Anchor Link

You need QT Systems hardware configured at your venue and a valid Access token from a QT Systems representative or via Thril support.

To enableCopy Anchor Link

1. Open Settings → System → Integrations → QT Systems
2. Enter the Access token provided by QT Systems or Thril support
3. Set the door access and lighting times and fallback instructions (see below)
4. Set Status to Active
5. Select Save changes
6. Optionally check the connection under Actions → Test connection

Configuration optionsCopy Anchor Link

• Door access before the reservation and Door access after the reservation: how many minutes before the reservation starts and after it ends customers can open the door
• Lights on before the reservation and Lights on after the reservation: how many minutes before the reservation starts the lights turn on, and how long they stay on after it ends
• Use one shared access code per recurring series: turn this on to give every reservation in a recurring series the same access code. The customer keeps one code for the whole series instead of a new code for each reservation. Codes for single reservations stay unique.
• Fallback instructions: a message shown to customers if Thril detects an issue with QT Systems (for example, “If your access code doesn’t work, you can use our backup code 9999#.”). Enable Always show fallback instructions to display it to all customers regardless of QT Systems’ status. This is useful during a known outage. You can also set resource-specific fallback instructions under each resource’s settings.

Syncing existing reservationsCopy Anchor Link

After enabling the integration, select Actions → Sync future reservations to push upcoming reservations to QT Systems. This is helpful when you first connect the integration so existing bookings get access codes. The action is available once the integration is active.

Delete the integrationCopy Anchor Link

Select Delete integration to remove the QT Systems settings from your venue. Thril also removes the QT Systems settings of each resource and membership. You can set up the integration again later.

You can't delete the integration while upcoming reservations have an access code in QT Systems or memberships give access through it, because Thril needs the QT Systems credentials to remove those codes. Remove the integration from those memberships, and delete the integration once the reservations have ended. Set Status to Inactive in the meantime to stop new codes.

TroubleshootingCopy Anchor Link

• Use Actions → Test connection to fetch your current QT Systems configuration. Thril support may ask you for this information to help with troubleshooting.
• Inactivating the integration stops new reservations from syncing to QT Systems. Reservations already synced are not affected and must be cleaned up manually within QT Systems.
• For help configuring your QT Systems hardware or software outside of Thril, contact your QT Systems contact person. For help with the integration in Thril, contact Thril support.