Fisafe

Fisafe is Thril's partner for access control. The integration generates reservation-specific access codes for electronic lock systems and syncs them with your venue's calendar. You can also configure resource-specific settings under each resource's settings.

Prerequisites

You need Fisafe hardware configured at your venue and credentials (API URL, username, and password) from your Fisafe contact person or via Thril support.

To enable

1. Open Settings → System → Integrations → Fisafe
2. Enter the API URL (typically https://tenant.fisafe.cloud/v1 — the /v1 path is required)
3. Enter your Username and Password
4. Configure the offset times and fallback instructions (see below)
5. Toggle Integration status to Active
6. Select Create integration (or Update integration) to save
7. Optionally test the connection with the Test connection button

Configuration options

• API URL: the base URL of the Fisafe API, including the /v1 path
• Access offset times: how many minutes before and after a reservation door access is available to customers
• Fallback instructions: a message shown to customers if Thril detects an issue with Fisafe (for example, "If your access code doesn't work, you can use our backup code 9999#."). Enable Always show fallback instructions to display it to all customers regardless of Fisafe's status. You can also set resource-specific fallback instructions under each resource's settings.

Troubleshooting

• Use Test connection to fetch your current Fisafe context configuration. Thril support may ask for this information when troubleshooting.
• Inactivating the integration stops new reservations from syncing to Fisafe. Reservations already synced are not affected and must be cleaned up manually within Fisafe.
• For help configuring your Fisafe hardware or software outside of Thril, contact your Fisafe contact person. For help with the integration in Thril, contact Thril support.