Pindora

Pindora is Thril's partner for access control. The integration generates reservation-specific access codes for electronic lock systems and syncs them with your venue's calendar. You can also configure resource-specific settings under each resource's settings.

PrerequisitesCopy Anchor Link

You need Pindora hardware configured at your venue and a Secret API key from your Pindora contact person or via Thril support.

To enableCopy Anchor Link

1. Open Settings → System → Integrations → Pindora
2. Enter the Secret API key
3. Set the access times and fallback instructions (see below)
4. Set Status to Active
5. Select Save changes
6. Optionally test the connection under Actions → Test connection

Configuration optionsCopy Anchor Link

• Access before the reservation and Access after the reservation: how many minutes before the reservation starts and after it ends the access code works
• Fallback instructions: a message shown to customers if Thril detects an issue with Pindora (for example, "If your access code doesn't work, you can use our backup code 9999#."). Enable Always show fallback instructions to display it to all customers regardless of Pindora's status. You can also set resource-specific fallback instructions under each resource's settings.

Syncing existing reservationsCopy Anchor Link

After enabling the integration, select Actions → Sync future reservations to push upcoming reservations to Pindora. This is helpful when you first connect the integration so existing bookings get access codes. The action is available once the integration is active.

Delete the integrationCopy Anchor Link

Select Delete integration to remove the Pindora settings from your venue. Thril also removes the Pindora settings of each resource. You can set up the integration again later.

You can't delete the integration while upcoming reservations have an access code in Pindora, because Thril needs the Pindora credentials to remove those codes. Delete the integration once those reservations have ended, and set Status to Inactive in the meantime to stop new codes.

TroubleshootingCopy Anchor Link

• Use Actions → Test connection to verify your configuration. Thril support may ask for this information when troubleshooting.
• Inactivating the integration stops new reservations from syncing to Pindora. Reservations already synced are not affected and must be cleaned up manually within Pindora.
• For help configuring your Pindora hardware or software outside of Thril, contact your Pindora contact person. For help with the integration in Thril, contact Thril support.