Pindora

Pindora is Thril's partner for access control. The integration generates reservation-specific access codes for electronic lock systems and syncs them with your venue's calendar. You can also configure resource-specific settings under each resource's settings.

Prerequisites

You need Pindora hardware configured at your venue and a Secret API key from your Pindora contact person or via Thril support.

To enable

1. Open Settings → System → Integrations → Pindora
2. Enter the Secret API key
3. Configure the offset times and fallback instructions (see below)
4. Toggle Integration status to Active
5. Select Create integration (or Update integration) to save
6. Optionally test the connection with the Test connection button

Configuration options

• Access offset times: how many minutes before and after a reservation door access is available to customers
• Fallback instructions: a message shown to customers if Thril detects an issue with Pindora (for example, "If your access code doesn't work, you can use our backup code 9999#."). Enable Always show fallback instructions to display it to all customers regardless of Pindora's status. You can also set resource-specific fallback instructions under each resource's settings.

Troubleshooting

• Use Test connection to verify your configuration. Thril support may ask for this information when troubleshooting.
• Inactivating the integration stops new reservations from syncing to Pindora. Reservations already synced are not affected and must be cleaned up manually within Pindora.
• For help configuring your Pindora hardware or software outside of Thril, contact your Pindora contact person. For help with the integration in Thril, contact Thril support.