Payments and invoices

Payments and invoices are managed on two separate pages in the sidebar: Payments and Invoices.

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PaymentsCopy Anchor Link

The Payments page lists all customer payment transactions for your venue.

FilteringCopy Anchor Link

Use the filter panel to narrow results by:

• Date range: when the payment was made
• Status: e.g. succeeded, refunded, pending
• Payment source: e.g. online card, online bank transfer, invoice, employee benefit provider
• Payment integration: filter by connected payment provider
• Customer: search for a specific customer

Exporting paymentsCopy Anchor Link

Click Export payments to download the current filtered view as a CSV file.

VAT reportCopy Anchor Link

Click Generate VAT report to open the report dialog. Select:

• Date range: the period to cover
• Report scope: generate for the current venue only, or for all venues in your company
• Email (optional): override the address the report is sent to; defaults to your company's configured email

The report is queued and delivered by email.

The report has three tables:

• Payments lists the VAT of online payments, credits, Thril tokens and POS payments by card, cash, credits and custom payment methods, together with their refunds. A payment you complete as Payment waived was not collected, so it has no VAT.
• Invoices lists the VAT of every invoice and credit note by invoicing date, whether you created it on the Invoices page, from a reservation or membership, or in POS. It is split by invoicing system (Thril, Netvisor or Amili).
• Total VAT adds the two tables together, with one row for each VAT rate: payments minus refunds, plus invoices minus credit notes and cancellations. The Net VAT column is the VAT of that rate for your VAT return, and the last row is the total.

A POS sale paid by invoice is only in the Invoices table, so its VAT is not counted twice.

An invoice keeps its VAT in the period of its invoicing date. Later events change the report like this:

• Credit note: gives VAT back in the period of the credit note's own invoicing date.
• Cancelled in Amili, also with Cancel collection: a cancelled invoice cannot be credited, so the VAT of its unpaid part comes back in the period of the cancellation, in the Cancelled column. The unpaid part is what the customer still owed after the payments made before the cancellation and after the credit notes of the invoice. The cancellation stays in its period, also if the invoice status in Amili changes later.
• Deleted invoice: leaves every report, also reports for earlier periods.

Unsent invoices are included, and Total VAT shows how much of the VAT is on them. You can still delete an unsent invoice or change its date, so a report you generate again can show different amounts.

Payment error codesCopy Anchor Link

When a customer's payment fails in the Thril app or on the Thril website, the error message ends with a code such as ERR_12814. Read the message first. When the server refused the payment, the text before the code is the server's own reason.

The code is built like this:

• ERR_1 is the mobile app, and the next digit is the platform: 1 iOS, 2 Android. ERR_20 is the website.
• The next digit is the payment method: 1 card, 2 Apple Pay or Google Pay, 3 Klarna, 4 MobilePay, 5 bank payment, 6 Epassi, 7 Wolt Benefits, 8 no card needed, 9 Stebby, X not chosen yet.
• The last two digits tell Thril where in the payment flow it failed. The app and the website have their own lists.

For example, ERR_12814 comes from the Android app. The payment needed no card, because credits covered it or it was free, and the server refused to start or confirm it.

To get help, send Thril support the code, the time of the attempt and the customer.

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InvoicesCopy Anchor Link

The Invoices page lists all invoices across your company, with their current status.

When Netvisor is connected, a Source column in the table shows whether each invoice is managed in Thril or Netvisor, indicated by the respective logo.

Creating an invoiceCopy Anchor Link

Click Create new invoice to open the invoice drawer. Fill in:

• Customer to invoice: search for a registered customer or a company customer.
• Invoicing date: the date shown on the invoice.
• Days until due: choose 7, 14, or 30 days.
• Line items: add one or more rows with a description, quantity, unit price, and VAT rate. At least one line item is required. To sell a shop product on the invoice, click the shop icon (Add shop product) and search for it. The line is filled in with the product's name, price and VAT rate. See Shop products on an invoice for what this means on a Netvisor invoice.
• Invoice message (optional): a custom message included in the invoice sent to the customer.

Click Create invoice to save.

Your company must have bank details configured before invoices can be sent or downloaded. Add them under Settings → Invoicing.

Reservations on an invoiceCopy Anchor Link

A line item created from a reservation stays linked to it. Click the line item description to open the reservation.

An invoice that has line items for reservations of a recurring reservation series is also listed on the Invoices tab of that series. See Invoicing a series.

Invoice actionsCopy Anchor Link

Click any invoice to open it, then use the Actions menu to:

• Edit: modify an unsent invoice
• Delete: remove a draft invoice permanently
• Send invoice: deliver the invoice to the customer by email
• Download PDF: save a copy locally
• Update status: manually set the invoice status
• Mark as paid: record a payment against the invoice
• Create credit note: issue a credit note against the invoice
• Change invoicing system: move an unsent invoice between Thril, Netvisor and Amili without retyping it. See Moving an invoice to another invoicing system
• Send to Netvisor, Sync status, Create payment, Edit, Match credit note in Netvisor, and Delete from Netvisor — Netvisor actions under the Netvisor section (availability depends on invoice status; see Netvisor)
• Audit log: view a timestamped history of all actions on the invoice, including status changes, payments, and Netvisor syncs

Bulk actionsCopy Anchor Link

To act on multiple invoices at once, check the boxes on the left side of each row, then open the selection menu at the top of the table:

• Mark as paid: records a payment on all selected invoices. Only internal invoices with an open balance are eligible; others are skipped.
• Send to Netvisor: sends all eligible invoices to Netvisor in one batch. Invoices already sent to Netvisor are automatically skipped. (Requires an active Netvisor integration.)

A results summary shows how many succeeded. Any failures are listed with the reason so you can fix and retry them individually.

FilteringCopy Anchor Link

Use the filter panel to narrow results by customer, invoice status, invoice date range, sent date range, transaction date range, open-before date, whether the invoice is or has a credit note, and invoicing system (Internal or Netvisor; only shown when Netvisor is connected).

ExportingCopy Anchor Link

Click Export data to export invoices or invoice transactions to a file.

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Company customersCopy Anchor Link

To invoice a company rather than an individual, create a company customer first. Go to the Customers section, open the Company customers tab, and create an entry with the business name, Business ID, VAT ID, and e-invoicing details.

Company customers appear in the customer search when creating an invoice, and their business details are included in the generated invoice.