Knowledge BaseDeleting your account
How to delete your Thril account in the app or on the web, and what deleting it means.
You can delete your Thril account yourself at any time. It's also the right fix if you've ended up with two accounts, for example after signing in once with email and once with Apple or Google.
Deleting an account can't be undone. Its bookings, memberships, balances and history go with it. If you have two accounts, delete the one that does not have your bookings.
Before you delete
- Sign in to the right account. Use the email address or sign-in method of the account you want to delete.
- Terminate recurring memberships. An account can't be deleted while it has an active membership that renews automatically. Terminate it first or wait for it to end.
In the app
- Open the Profile tab and choose Account.
- Choose Delete your account.
- Pick a reason and confirm with Delete account.
On the web
- Sign in at app.thril.fi and open Settings from your profile menu.
- Choose Account and then Request account deletion.
- Pick a reason and confirm with Delete account.
After deleting
The account is deleted straight away and you're signed out. Its email address becomes free at the same time, so you can use it on your other account. See Changing your email address.
If something doesn't work, contact us at support@thril.fi.